ATM fraud alert! Journalist's card gets stuck, 'agent' dupes her step by step

A Delhi journalist said that unauthorised withdrawals were made from her bank account soon after her debit card got stuck in an ATM.
ATM fraud alert! Journalist's card gets stuck, 'agent' dupes her step by step
Anjali Raj / Jaano Junction

An incident of ATM fraud has come to the fore in East Delhi after a customer said that money was deducted from her bank account after her debit card got stuck in the automated teller machine of South Indian Bank.

She said while she was attempting to withdraw cash at an ATM in Mayur Vihar area on March 31, her debit card got stuck in the machine. Upon noticing a contact number displayed on the wall behind the ATM, Apoorva inquired about it from a man standing outside, who said it was an agent's phone number.

"Experienced #ATMFraud at South Indian Bank, Mayur Vihar Phase-1 on March 31st. While attempting to use the ATM, my card got stuck. Upon noticing a number on the wall, a person outside claimed it was an agent's contact (9643935842)," the journalist said in her tweet.

Despite following these instructions, Apoorva was unable to retrieve her debit card. The 'agent' then assured her that an engineer would address the issue the next day. however, Singh later discovered "unauthorised withdrawals" from her bank account.

She was also dismayed over the absence of security guards at the ATM premises and the inclusion of a misleading contact number purportedly belonging to an agent inside the ATM room.

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ATM fraud alert! Journalist's card gets stuck, 'agent' dupes her step by step

Adding to her distress, Aproova claimed that when she contacted the South Indian Bank, its officials brushed off their responsibility and directed her to contact her home bank.

Source: India Today

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