Indian Railways Viral Video: A shocking incident from an Indian Railways train has taken over social media, leaving people angry and disturbed. A video showing a passenger getting beaten up inside a sleeper coach is going viral, and the reason behind it is even more alarming: he had reportedly complained about being overcharged for food. The viral 19-second video, shared on X (formerly Twitter), shows a group of men, some wearing catering uniforms, surrounding and assaulting the passenger while others in the coach silently watch. The post claims this happened on the Somnath Jabalpur Express (Train No. 11463).
As per the viral post, the passenger had raised a complaint on Railway Seva about the caterer overcharging him. Shockingly, his PNR and seat number were allegedly shared with IRCTC, who then informed the catering contractor. The contractor, in turn, reportedly sent men to confront him during the journey. The post also slammed the complaint system, saying, “Sharing passenger details with the very people the complaint is against makes no sense. Complaints should be verified by a third party and refunds processed directly without putting passengers at risk.”
The video has now sparked a massive backlash online, with users demanding strict action and better protection for passengers who speak up.
The video shared yesterday garnered 1.3 million views from people. "I had the same issue once. I complained about these people selling on the train at 11 pm. At 2 am, 3/4 ppl came along with TC and woke me asking who complained. I said I did n if u don't go right away, I will again complain about u harassing me at such time.. TC tried to show me red eye, but I shouted loudly to him and they all left.. These ppl think they own Indian Railways. Also, many complaints are diverted to authorities in TC, who tell them about the same," a user wrote.
"This means the senior management is serious about the complaints registered by passengers; however, the ground-level people want to spread fear by beating up people so passengers stop complaining," a second user added. "If the railway suspends the contract and blacklists the caterer, they'll apply for a new GST with a new name and get back the contract with some bribing. Anything is possible as India is the land of possibilities," added another user.
"Highly unacceptable. The whole point of a grievance system is to protect the complainant, not expose them to retaliation. Sharing passenger details with those they’re complaining against defeats the purpose of justice. @IRCTCofficial @RailMinIndia This urgently needs a third-party redressal mechanism. Safety must come first," a fourth user wrote.
Source: TheDailyjagran