In a recent IndiGo flight from Bengaluru to Bhopal, a passenger named Yavanika Raj Shah discovered that her assigned seats were missing their cushions. The incident quickly caught the attention of people after Shah shared her experience on X, complete with a sarcastic comment and a photograph showcasing the cushion less seats.
“Beautiful @IndiGo6E — I do hope I land safely! This is your flight from Bengaluru to Bhopal 6E 6465,” Yavanika wrote. She also shared pictures of the cushion less seats with the post.
Responding to the situation, IndiGo addressed Shah's concerns directly on the social media platform. The airline explained that the missing seat cushions were part of a standard cleaning procedure. Before the flight's departure, the cushions had been removed for cleaning purposes, a practice IndiGo described as routine during transit whenever necessary.
The airline assured that their cabin crew had promptly informed passengers affected by this, including Shah, about the temporary absence of the cushions.
, "Ma'am, thank you for speaking with us. The seat cushions were replaced prior to the flight for cleaning purposes. Our cabin crew promptly informed the customers who were allotted these seats. This is a standard practice for cleaning during transit as and when required. We are committed to providing the highest standards of cleanliness and hygiene to our customers,” they wrote.
The post rapidly went viral, amassing 970k views and many reactions. This is not the first time, pictures of cushion less seats onboard IndiGo flights have gone viral.
