Public health professional and dietician Kushboo Gupta shared a distressing incident on an IndiGo flight from Delhi to Mumbai. She encountered what she described as her "worst experience" with the airline. On the morning of December 29, Gupta was served a vegetarian sandwich she had pre-booked with her flight ticket. To her horror, after taking a bite, she discovered a live worm wriggling in the food.
Gupta took to Instagram to share a video capturing the unsettling sight, expressing her dismay at the airline's compromised food quality and service standards. The situation was aggravated by the flight attendant's casual response to Gupta's concerns. Despite being alerted to the issue, Gupta alleged that the attendant continued to distribute sandwiches to other passengers, including children and the elderly, raising fears of potential health risks.
“I immediately rushed or conveyed her after consuming one bite but all she said ‘I will replace it with some other thing.’ I will bring it to department notice and later came with a goodie which I refused to take. I didn’t want to create a panic situation. But her first action should have been to make other passengers aware so that they make an informed decision of consuming the sandwich or not,” she explained.
“I will lodge an official complain via email soon,” Gupta wrote.
As a public health professional, Gupta questioned the decision to serve the sandwiches despite knowing their questionable quality. She argued that a simple announcement could have protected passengers from potential infection.
IndiGo has released an official statement regarding the matter. "We are aware of a concern raised by one of our customers regarding their experience on flight 6E 6107 from Delhi to Mumbai. We want to emphasise our unwavering commitment to maintain the highest standards of food and beverage service on board. Upon investigation, our crew had immediately ceased the service of the specific sandwich in question. The matter is currently under thorough examination, and we are working closely with our caterer to ensure appropriate corrective measures are taken. We sincerely apologise for any inconvenience caused to the passenger," the airline said.