The Directorate General of Civil Aviation (DGCA) has issued a show cause notice to Air India over repeated incidents of flight delays and causing passengers discomfort. The action came after a Delhi-San Francisco flight, which was supposed to depart from the national capital on Thursday (May 30) got delayed by 24 hours due to operational reasons.
In the letter issued by the DGCA, the statutory body mentioned the AI 183 Delhi-San Francisco and AI 179 Mumbai-San Francisco flight delays, which happened within a week's time.
"(The flights) were inordinately delayed and passengers were put to discomfort due to insufficient cooling in the cabin. Further, repeated incidences of passengers being put to discomfort by M/s Air India in violation of various DGCA CAR provisions have come to notice," the letter read.
The DGCA has directed the airline to respond to the show cause notice within three days, explaining as to why "enforcement action shall not be initiated against" Air India. It further warned that if the airline fails to respond within the stipulated period, the "matter would be processed ex parte".
