NEW DELHI: The Election Commission of India (ECI) on Wednesday announced that it has activated the National Voter Helpline for all 36 state and district-level helplines with an aim to address all queries and grievances of citizens.
In an official statement, the poll panel said that it also launched the ‘Book-a-Call with BLO’ facility, using which citizens can directly contact their respective Booth Level Officer (BLO) through the feature available on the ECINET platform.
The latest development comes in the wake of the announcement of the second phase of the Special Intensive Revision (SIR) by the ECI in nine states and three Union Territories (UTs).
The states are Chhattisgarh, Goa, Gujarat, Kerala, Madhya Pradesh, Rajasthan, Tamil Nadu, Uttar Pradesh and West Bengal and the UTs are Andaman & Nicobar, Lakshadweep and Puducherry.
Notably, among the states and the UTs Tamil Nadu, Puducherry, Kerala and West Bengal will go to the polls in 2026.
“The ECI has activated the National Voter Helpline with an aim to address all queries/grievances of citizens. The National Contact Centre (NCC) will serve as the central helpline for all States and UTs,” the ECI said.
The NCC operates daily from 8 am to 8 pm through toll-free number 1800-11-1950, it said, adding that calls were handled by trained executives, who assist citizens and other stakeholders with electoral services and queries.
The Commission said it has also issued instructions to each State/UT and District to set up its own State Contact Centre (SCC) and District Contact Centre (DCC), respectively, to ensure timely and localised responses.
These centres operate during office hours on all working days throughout the year, providing assistance in the regional languages of the State/UT. All complaints and queries are recorded and tracked through the National Grievance Service Portal (NGSP 2.0), the poll panel said.
The Commission said that it has directed all Chief Electoral Officers (CEOs), DEOs, EROs to regularly monitor the progress and ensure speedy disposal of the requests of the users within 48 hours.
“These facilities are in addition to the existing mechanisms for addressing election-related grievances. Citizens can also send email to complaints@eci.gov.in,” it added.
The dedicated Voter Helpline Number – 1950 facilities for all election-related information, feedback, suggestions and complaints for prompt and transparent resolution of their concerns.
Source: The New Indian Express